Privacy Policy

1. Information We Collect

• Account information. When you sign up, we collect your email address and, if you register through Google, your name and profile identifier. Passwords are handled by our authentication provider and are never stored in readable form by us.
• Payment information. Subscriptions are processed by Stripe. We store your subscription status, plan, and renewal dates, but we never receive or store your full card number — that is handled entirely by Stripe.
• Practice submissions and progress. We store your answers, scores, written responses, and lesson/test progress so we can grade your work, show your results, and track your improvement.
• Speaking recordings. When you complete a speaking task, your recording is sent for automated transcription and grading. We keep the resulting transcript and score; we do not permanently store the audio recording itself.
• Usage & source data. To understand how people find us, we record a first-visit referrer, landing page, and marketing parameters (such as UTM tags and ad click identifiers), along with general usage activity.
• Device & technical data. Standard information such as browser type and approximate location derived from your IP address, collected via cookies and analytics.

2. How We Use Your Information

• To create and manage your account and subscription.
• To provide practice tests, drills, and video lessons, and to grade your work and show results.
• To process payments and prevent fraud and abuse.
• To measure and improve our content, features, and marketing.
• To communicate with you about your account or, where you have opted in, product updates.

3. Service Providers We Share Data With

We do not sell your personal data. We share it only with the service providers that make our platform work, each acting on our behalf:

• Supabase — database, authentication, and file storage.
• Stripe — payment processing and subscription billing.
• OpenAI — automated grading of writing responses and transcription of speaking responses.
• Google — Analytics (usage measurement).
• Mailchimp — email delivery, where you have subscribed to updates.
• iubenda — cookie-consent and privacy-preference management.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, record where you first came from, and measure usage. You can manage non-essential cookies at any time using the “Your Privacy Choices” link below or your browser settings. Disabling some cookies may affect how the site works.

5. Data Retention

We keep your account and practice data for as long as your account is active. If you close your account or ask us to delete your data, we will remove your personal information within a reasonable period, except where we are required to keep certain records (for example, payment records) to comply with law.

6. Your Rights

Depending on where you live (including under the GDPR and CCPA), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing, including opting out of non-essential tracking.
• Export a copy of your data.

To exercise any of these rights, email us at support@ptepractice.io.

7. Children's Privacy

Our services are intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. International Transfers

We operate globally and our service providers may process your data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@ptepractice.io.